Terms & Conditions

This Website (www.thelittlelullabyco.com) is operated by The Little Lullaby Company. To contact us please email hello@thelittlelullabyco.com or via the Contact page.

By using our website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our website or proceed with a personal consultation. These Terms refer to the Privacy Policy, which sets out how we deal with your personal data. The Little Lullaby Company reserves the right to change the Terms and Conditions at any time.

The terms and conditions contained within this document, and the insurance The Little Lullaby Company is covered by, are governed by English law and any disputes not satisfactorily resolved between both parties may need to be referred to the courts of England.

Website Guidance

We may update and change our website from time to time to reflect changes to our products or services, our users’ needs and our business priorities.
The website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
Where the website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

Medical Guidance

You are the parent/legal guardian of the child about whom you intend to consult us, and you have the legal authority to retain our services; and to agree to these Terms and Conditions on behalf of yourself and your child.
Your child is in good health and is not presently, and will not be during the consultation process, under a doctor’s or other health care professional’s care for any medical issue relating to sleep or any other issue that may be negatively impacted, in any way, by the services. Furthermore, your child does not (or will not during the consultation) have any pre-existing health conditions, symptoms or congenital defects, which may be aggravated by the services.
If the client’s child has an underlying health condition that is identified as part of the 1:1 consultation process, The Little Lullaby Company reserves the right to pause the package until the condition has been seen by a professional and resolved to the satisfaction of the client and The Little Lullaby Company, if this is indeed possible.
You and whomever else may be consulting with us and/or implementing any of the services are in good physical and mental health and are capable of following any instructions we present.
You will notify The Little Lullaby Company immediately in the event that your child’s health condition changes or if you are concerned, for any reason, about your child’s health if the physical or mental health of you, or anyone else implementing the services is compromised in any way, such that you or they are not capable of following the instructions we presented.
Our services are meant as a guide only and are not meant to replace or override your role, as a parent, to take reasonable steps to ensure the care and safety of your child.
Our services are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Clients should always seek the advice of their doctor or another qualified health provider with any questions they may have regarding a medical condition for their child. The client should never disregard professional medical advice or delay in seeking it as a result of something they have read or been advised by The Little Lullaby Company.
We reserve the right to terminate our service, at any time, if we are concerned for the well being of you, your child, or anyone else implementing the service. In the event this should occur, the client will be informed in writing of the reason for the decision and any remaining support owed to the client will be ‘banked’ until the client is in a position to resume support (within three months of starting the plan).
The client agrees to follow safe sleeping practices in line with SIDS guidance. For more detailed information, UK-based clients should refer to The Lullaby Trust at www.lullabytrust.org.uk. Clients based outside of the UK should refer to leading safe sleep authority in their own country. If the client chooses to ignore this guidance, they accept full responsibility for this.
In the event that we have reason to believe that a child has been or is likely to be abused or neglected, we have a legal duty to report the matter to the local authorities.

General Guidance

Any changes made to the child’s sleep, feeding routine or otherwise, are suggestions only and the client, as the parent/carer/guardian, is responsible for choosing whether or not to implement these suggestions. The client understands that results are entirely dependent on their own commitment to consistently follow the plan and that no guarantees can be given due to the many factors which impact on sleep and behaviours.
The Little Lullaby Company will provide a range of tools and techniques to support the client in working towards their goals during their time together. However, the client understands that there is no guarantee of success and that their goals may not be achieved in full during the period of working with The Little Lullaby Company. Every child is different and there may be factors outside the control of The Little Lullaby Company that could result in the child being unable to respond to the plan or the outcome not being to the client’s satisfaction.
Any opinions, methods, content and materials shared by The Little Lullaby Company on their website, social media platforms or digital products are for informational purposes only.
The use of any materials provided by The Little Lullaby Company is the client’s own responsibility and at their own risk. In no event shall The Little Lullaby Company be liable for any damages including, without limitation, incidental and consequential damages, or personal injury/wrongful death resulting from the use of or inability to use the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not The Little Lullaby Company is advised of the possibility of such damages.

The Purchase of Services

The purchase of a sleep consultation package with The Little Lullaby Company will be deemed as acceptance of the following terms and conditions:

The client will pay in full the cost for the consultation package within 24 hours of booking the service. No work will be undertaken for the client by The Little Lullaby Company until the package has been paid for in full.
The services, plans and support (including both 1:1 support and instant-access digital products) offered by The Little Lullaby Company are non-refundable in any event or outcome.
Should the client be unable to attend a previously booked consultation call, and provides at least 24 hours’ notice, The Little Lullaby Company will work with the client to book an alternative date within two weeks of the original consultation call.
In the event of a consultation call being missed with no notice, or if cancelled with less than 24 hours’ notice, there will be no refund given. If the client can demonstrate that exceptional circumstances were the reason for the missed or cancelled call, we will with with the client to reschedule to call wherever possible.
The package prices displayed on the company website are for single children. Siblings, including twins, will incur an additional cost of +50% of the package price, when taken out at the same time as the first child.
The Little Lullaby Company reserves the right to cancel a consultation call at short notice due to personal circumstances. If this should occur, a full refund or alternative date will be offered to the client.
The support package length starts from the day of the main consultation, unless an alternative start date is agreed in advance. The client understands a set start date must be agreed at the consultation, should there be a need for a delayed start.
For any packages that include additional support, whether that be by email, phone or WhatsApp, support will be available on the following days and times unless otherwise stated in your consultation:

Mondays – 9am-11:30am + 7pm-9pm

Tuesdays – 9am-3pm + 7pm-9pm

Wednesdays – 9am-3pm +7pm-9pm

Thursdays – 5pm-9pm

Fridays – 5pm-9pm

Weekends – 9am-5pm

The Little Lullaby Company will respond when possible, and as soon as possible, after receipt of the contact from the client, notwithstanding personal circumstances or holidays. The client understands and accepts that The Little Lullaby Company may be unavailable at times due to personal reasons or other work-related appointments. The Little Lullaby Company will endeavour to answer all enquiries within 24 hours of receipt.
The Little Lullaby Company reserves the right to cease the provision of support in exceptional circumstances, including but not limited to:

Abuse or harassment from a client to a member of The Little Lullaby Company team.
It becoming apparent that the client has shared, or is sharing, purchased content with a third party.
Should The Little Lullaby Company become aware that the client is working with, or has set up, a competitor business during the time working together.

Following completion of 1:1 sleep packages, The Little Lullaby Company will contact the client and seek feedback and a review on the success, or otherwise, of the services provided.
Any downloaded resources (guides, posters, leaflets etc) are non refundable once the content has been supplied.

The Use of Social Media Platforms

The Little Lullaby Company’s social media pages are designed to share general information and guidance, along with building and engaging a community of followers.
Contributions to content on the social platforms by followers or general viewers of content must not be:

defamatory of or threatening to any person;
invasive of another’s privacy or designed to cause needless anxiety, embarrassment or upset;
offensive, obscene, hateful or inflammatory in any way;
promote violence, discrimination, illegal activity or sexually explicit material;
promote any services or web links to other websites or companies.

The Little Lullaby Company reserves the right to remove or block anyone from any of the social media pages, or delete any comments, should they be in breach of the page’s guidelines.

The Sharing of Materials

The Little Lullaby Company is the legal owner of all intellectual property created and provided to the client. As the original creator of this intellectual property, we are the only ones with exclusive right to reproduce the work.
Any bespoke sleep plans or downloadable digital materials created by The Little Lullaby Company for use by a client are strictly for personal use only and should not under any circumstances be shared. They remain the intellectual property of The Little Lullaby Company. The client will be in breach of these Terms and Conditions if they buy any materials to use for their own financial gain, including that of use within their own sleep support organisation; buying to share with friends, family or a third party, including another sleep organisation; or forwarding their own personal sleep plan to another for their own personal use.

Data Handling & Privacy

The Little Lullaby Company is compliant with GDPR policies and guidelines.
Refer to our privacy policy here www.thelittlelullabyco.com/pivacy-policy for further information.

Last updated: 26th July 2024